E.ON
Design of the energy provider's new website
Agency: Engine
Disciplines: UX/UI Design
Role: Lead UX/UI Designer
Over a period of 11 months I worked on the design of the E.ON website and app as part of a large agile project. E.ON was undertaking a global re-brand and my role was to design the UK website and app as part of this large digital transformation project. This included designing several versions of the Android and iPhone apps and several sections of the website.
Another part of this project involved creating a chatbot to guide E.ON customers through the home move process and make it an easy transition to keep E.ON as their energy supplier. We were organised in teams of UX and UI designers working directly with the client and following the agile methodology.
01
Meter readings
Supplying meter readings online was an area where customers encountered problems on the previous version of the website. We simplified the process in the new design of the site and provided contextual help for areas where there had previously been pain points for users.
02
A chatbot to help customers move home with E.ON
To help customers keep their energy accounts with E.ON when they move home, I designed a chatbot that simplified the process. Customers were asked a series of questions to establish where they were in the home move process. The chatbot was made to feel conversational and more engaging than filling in an online form.
03
Mobile navigation exploration
Over the course of a week I helped organise a design workshop and user testing of the mobile navigation of the website. In the previous version of the website it had proven to be an area where users had trouble accessing content they were looking for. We used the feedback from user testing to improve the overall experience of the navigation.
